Common queries answered
Frequently asked Questions
Orders placed before 2:30pm are shipped the same day. You should receive your order in accordance with the delivery time chosen.
We offer 30 day returns. Please see our full policy here.
Please contact us using the form opposite and we will endeavour to update your shipping address.
If you have chosen a tracked shipping method, you can track your order using the code provided to you by the delivery courier.
Please use the form opposite to contact us with any queries.
Please contact us using the form opposite and we will endeavour to update your shipping address.
Mistress Medusa currently only ships to the United Kingdom.
Assuming all items are in stock your order will be shipped in one discreet package.