Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders placed before 2:30pm are shipped the same day. You should receive your order in accordance with the delivery time chosen.
You can create an account when you place your first order. Or, alternatively, you can check out as a guest.
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If you have created an account you can track the status of your order in the My Account page when logged. Additionally, we will notify you by email of any changes to your order status.
All payments are processed by our payment provider (Stripe). No payment details are retained by us.
All prices are inclusive of any tax.
Mistress Medusa currently only ships to the United Kingdom.
Assuming all items are in stock your order will be shipped in one discreet package.
If you need to swap an item
Returns and Exchanges
We offer 30 day returns. Please see our full policy here.
If you received the wrong item please contact us using this form.
If your order arrived damaged please contact us using this form.
Authorised returns should be sent to:
Mistress Medusa
PO BOX 228
Hitchin
Herts
SG4 0WW
If you need any assistance please contact us using this form.
Please contact us using the contact form and we will endeavour to update your shipping address.
If you wish to change or cancel an order please contact us using this form.
Sold out items are not available for pre-order.